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Skill Sets for Smart Managers

Dozens of modules, addressing daily management issues, show how to apply concepts, tools and advice. 

On-the-job relevance will deepen the learner’s understanding of:

 

• Business Essentials
• - Budgeting
• - Business Case Development
• - Business Plan Development
• - Change Management
• - Crisis Management
• - Customer Focus
• - Decision Making
• - Diversity
• - Finance Essentials
• - Innovation and Creativity
• - Innovation Implementation
• - Leading and Motivating
• - Managing Upward
• - Marketing Essentials
• - Process Improvement
• - Project Management
  
   
• Communication Skills
• - Meeting Management
• - Negotiating
• - Persuading Others
• - Presentation Skills
• - Writing Skills
  
   
• Personal Development
• - Career Management
• - New Manager Transitions
• - Performance Management
• - Stress Management
• - Time Management
• Strategy Essentials
• - Innovation Implementation
• - Strategic Thinking
• - Strategy Execution
  
   
• Working With Individuals
• - Coaching
• - Delegating
• - Developing Employees
• - Difficult Interactions
• - Dismissing an Employee
• - Feedback Essentials
• - Goal Setting
• - Hiring
• - Laying Off Employees
• - Performance Appraisal
• - Retaining Employees
  
   
• Working With Teams
• - Team Leadership
• - Team Management
• - Virtual Teams